1. Introduction

WillsByrne Construction Landscaping Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or contact us about our building and landscaping services.

Company Details:

• Company Name: WillsByrne Construction Landscaping Ltd
• Company Number: 15916851
• Registered Address: Long Orchard, Aylesbury Road, Monks Risborough, HP27 0JS
• Contact Email: contact@wbc-construction.co.uk
• Contact Phone: 07398 991630

2. Information We Collect

Information You Provide to Us

When you use our website or contact us, we may collect the following personal information:

• Your name
• Email address
• Phone number
• Postal address and postcode
• Details about your project or enquiry
• Any other information you choose to provide in contact forms or messages

Information Collected Automatically

When you visit our website, we may automatically collect:

• Your IP address
• Browser type and version
• Operating system
• Pages you visit on our website
• Time and date of your visit
• Referring website (if applicable)

This information is collected through cookies and similar technologies. Please see our Cookie Policy for more details.

3. How We Use Your Information

We use your personal information for the following purposes:

To Respond to Your Enquiries

• To provide quotes and estimates for building or landscaping work
• To answer questions about our services
• To arrange site visits
• To communicate with you about your project

To Deliver Our Services

• To manage and complete building or landscaping projects
• To provide customer support
• To keep you updated on the progress of your project

For Business Operations

• To improve our website and services
• To maintain records for accounting and legal purposes
• To comply with legal and regulatory requirements

For Marketing (with your consent)

• To send you information about our services if you have opted in to receive marketing communications

4. Legal Basis for Processing

We process your personal information under the following legal bases:

• Consent: When you provide your information through our contact forms or opt in to receive marketing
• Contract: When processing is necessary to provide you with a quote or deliver our services
• Legitimate Interests: To operate our business, improve our services and respond to enquiries

5. How We Store and Protect Your Information

Data Storage

• Your personal information is stored securely on password-protected systems
• We use industry-standard security measures to protect your information
• Access to your information is restricted to authorized personnel only

Data Retention

• We keep your personal information for as long as necessary to fulfill the purposes outlined in this policy
• Enquiry information is typically kept for 12 months from your last contact with us
• Customer project information is kept for 7 years for accounting and legal purposes
• You can request deletion of your information at any time (subject to legal obligations)

6. Sharing Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information with:

Service Providers

• Website hosting providers
• Email service providers
• Accounting and bookkeeping services

These service providers only have access to the information necessary to perform their services and are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or illegal activity

7. Third Party Services

Our website may use the following third party services that collect information:

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as how often users visit the site, what pages they visit and what other sites they used prior to coming to our site. This information is used to improve our website. Google Analytics collects only the IP address assigned to you on the date you visit this site, not your name or other identifying information.

Google Maps

We use Google Maps to display our business location. Google Maps may collect information about your use of the mapping service. Please refer to Google’s Privacy Policy for information about how Google processes this data.

reCAPTCHA

We use Google reCAPTCHA on our contact forms to prevent spam. reCAPTCHA collects hardware and software information and sends it to Google for analysis. Please refer to Google’s Privacy Policy for more information.

8. Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for detailed information about the cookies we use and how to manage them.

9. Your Rights

Under UK data protection law (GDPR), you have the following rights:

Right to Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can ask us to correct any inaccurate or incomplete information.

Right to Erasure

You can request that we delete your personal information (subject to legal obligations).

Right to Restrict Processing

You can ask us to limit how we use your information.

Right to Data Portability

You can request your information in a portable format.

Right to Object

You can object to our processing of your information for marketing purposes.

Right to Withdraw Consent

If we process your information based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below.

10. Marketing Communications

If you have opted in to receive marketing communications from us:

• You can opt out at any time by clicking the unsubscribe link in our emails
• You can contact us directly to be removed from our marketing list
• We will never share your information with third parties for their marketing purposes

11. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Links to Other Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The updated policy will be posted on this page with a new “last updated” date. We encourage you to review this policy periodically.

14. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: contact@wbc-construction.co.uk
• Phone: 07398 991630
• Address: Long Orchard, Aylesbury Road, Monks Risborough, HP27 0JS

15. Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF